Shipping:

We care deeply about the well-being of your new pets and your satisfaction as a customer. In the unlikely event that any animal you order arrives deceased (DOA), we will either refund the cost of the animal or ship you a replacement at no additional charge, as long as you have adhered to our LAG Guarantee.

 

Our Live Arrival Guarantee applies under the following conditions:

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Expedited Shipping: All live shipments are required to use next day shipping services to minimize transit time and ensure the safety of your animals. 2-day shipping may be acceptable depending on the species and weather conditions. 

Pickup Requirement: Orders must be held for pickup at your selected post office location. Deliveries to home or business addresses are not covered by the LAG.

Timely Pickup: You must pick up your order within 8 hours of its arrival at the designated location.

Report Issues Promptly: Any issues, including DOA animals, must be reported to us within 2 hours of receiving the package. Please email photographs to viridianexotics@gmail.com.

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We understand that life happens, and if unforeseen circumstances prevent you from meeting these requirements, please reach out to us as soon as possible. We will do our best to work with you.